Customer Care & Shipping

Exciting News!  Are you local to SoCal?  We are now offering in-store shopping, curbside pick up and local delivery.  Book an appointment today and enjoy a personalized shopping experience with one of our experienced stylists just in time for your holiday needs.  Click here to book your appointment today. We can't wait to meet you all! xoxo 

Thank you for shopping Resurrection. We value your business very much and it is our goal to offer you quality merchandise and excellent customer service. If you have sizing questions, please refer to our Size Chart 

Please see below for our General Store Policies.  If you have any questions, please feel free to email Customer Service at info@shopresurrection.com

PAYMENT OPTIONS

We accept American Express, Visa, MasterCard, Discover, Apple Pay, PayPal, Paypal Credit, Amazon Pay and Afterpay. For International orders a valid international credit card may be used. If the credit card is not verifiable as belonging to the person who placed the order, the order will be canceled.

SALES TAX

Applicable sales tax will be charged to all orders shipping within the state of California.

PROMO CODES

From time to time we may offer special promotions. Only one discount code will be allowed per order and promo applied towards applicable items only. Codes, unless otherwise specified, will not be applied to an order that has already been processed or to pre-order and sale merchandise.  Promo codes cannot be applied towards past orders. 

PRE-ORDER POLICY

When you pre-order an item, it is reserved just for you. Your credit card will be charged at the time order is placed and the order will ship as soon as it arrives to our store. Delivery dates are estimated dates based on information provided to us by the manufacturer. If we are unable to fulfill your order, your credit card will be refunded immediately.

SHIPPING POLICIES

• Orders placed Monday thru Friday before 12pm PST are processed and shipped within 2-4 business days excluding weekends and holidays.  During high-volume sales periods, including but not limited to, sales and promotions, holidays, etc., it may take us longer to process order.

• Please note: With the exception of Pre-Order merchandise, and/or if otherwise stated in item description, orders are fully processed within the above noted time frame excluding weekends and holidays.  

• We do our best to ensure the timely delivery of all orders, but please bear in mind that we are only provided with an estimated delivery date from our carriers.  There are times these packages can arrive outside of the estimated timeframe.

• Occasionally, it may be necessary for us to place an order on hold due to additional information that is needed. In this case, we will contact you directly so that information can be attained and your order can be expedited as soon as possible. If no response is received within five business days your order will be canceled and merchandise placed back into our inventory.

• US SHIPPING - We offer free domestic standard ground shipping within the continental U.S. on all orders of $99 or more. Orders are shipped via United States Postal Service and should arrive approximately 7-14 business days after processing. Delivery time does not include Sundays or holidays. 

• GET IT FAST - If you need your order shipped quickly, please select Priority Express Mail as your shipping option.  These orders will ship next business day and in some cases same business day via expedited delivery. If you purchase your item on Friday and request Priority Express Mail, your order will ship on Monday. Please make sure to write a note at time of checkout alerting us of your Express Mail shipment.  Please note that transit times are measured at the point of shipping and are only estimated.  PRIORITY MAIL postage is not shipped any faster on our end, however, it is a quicker form of postage once it is on the way, opposed to First Class or Parcel Post, being the slowest shipping methods. 

• PICK UP YOUR ORDER - We are now offering order pick up in Costa Mesa located in Orange County, California.  This is an option offered at checkout and an appointment is required to schedule pick up.  Please click here to schedule your appointment.
  

• INTERNATIONAL SHIPPING - For International orders shipped outside the U.S., the billing and shipping address must be the same. We offer United States Postal Service, Priority Mail Express, which comes with tracking. Orders are not guaranteed to ship next business day if additional verification is needed from customer. Please allow up to 21 business days for delivery. In some cases it can take longer if parcel is delayed in customs at destination country, this is not in our control. International orders will not ship until all of the items in order are in stock.  Please note that transit times are measured at the point of shipping.
  

• U.S. & INTERNATIONAL SHIPMENTS - If any package is returned to us marked undeliverable or insufficient address, we are happy to send it out again, however, correct address and postage will need to be remitted to us prior to our sending. 

• DELIVERED SHIPMENTS - After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. 

INTERNATIONAL CUSTOMS DUTIES AND OTHER FEES

International shipping charges do not include taxes or duty. Customer is solely responsible for any customs, duties, foreign taxes or other fees applicable to such country. Any unclaimed package(s) are the responsibility of the customer.

In complying with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. As a retailer, we are prohibited by law from marking your order as "gift," even when the order is intended as a gift by its recipient. Your local customs office can assist you with questions about these charges. If your Resurrection shipment is refused at time of attempted delivery, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package and the amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

International orders take approximately 5-21 days transportation to reach your country and can take additional days for the package to pass through customs. Your postal service will be delivering your package if sent through United States Postal Service.

RETURNS & EXCHANGES OVERVIEW

Effective October 2021 our return policy has changed.  For orders placed 10/01 or after, Resurrection accepts returns for Refund on orders returned to us within 21 days of delivery date.  We accept refunds for Store Credit only on merchandise returned to us within 30 days of delivery.  We are unable to accept returns on any merchandise returned to us after 30 days.

We are happy to make an exchange for you towards another item(s) or size in our store on U.S. orders only.  

Returns are not permitted on the following items:  

• Merchandise purchased with some promo codes and automatic cart discounts
  
• Sale merchandise
• Vintage
• Special Orders
• Swimwear, bodysuits and undergarments
• Active/Fitness wear
• Hair accessories and hats
• Earrings and some accessories as indicated.
  

1. Merchandise must be returned unworn, unwashed and free of any alterations, odors and damages with all tags attached including manufacture packaging, boxes, etc. Merchandise returned without original factory tags and packaging are subject to refusal or 20% restocking fee.
2. If your item is damaged in transit, please notify us within 48 hours of delivery so we can quickly resolve the issue. We are not responsible for damages that occur during care of an item, including but not limited to, dry cleaning, washing or wear.
3. Refunds are processed to the original form of payment within 21 days from the date we receive the item(s). If this is no longer possible, return will be issued in the form of a store credit only. Once your return is fully processed, you will receive a confirmation email.  Please note: Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution. 
4. E-Cards are non-refundable and eligible for store credit or exchange only with exclusions as mentioned above.
5. Initial shipping and handling charges are non-refundable for neither U.S. or International shipments on all orders, including orders that received free shipping. Fees will be deducted from your refund amount.
6. Resurrection may modify or change its return policy from time to time.  When any changes are made, we will update it in the Returns & Exchange Overview found in our Customer Care Policies.  We suggest that all returning customers check for any such changes from time to time.  

U.S. RETURNS & EXCHANGES

1. We are happy to provide you with a no hassle USPS return postage label on orders being returned for refund or store credit. Resurrection will deduct $10 from refunds and store credits when return label is provided. Shipping charges are deducted from all refunds.  
   
2. If you return part of your order for refund and initial order was shipped free of charge, however, now falls below $99, original shipping cost will be deducted from your refund amount as well as return label, if one is provided. 

INTERNATIONAL RETURNS & EXCHANGES

Customer is responsible for all duties or taxes and postage to return an item. In the event an item is returned to us or refused at time of attempted delivery to customer, and we are charged a tax or duty, this amount will be deducted from your order refund or store credit. 

Send your package via insured delivery with tracking number. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.  Package your return carefully so it is not damaged in transit by carrier.

We currently do not provide exchanges for international orders. Please note, return shipping and the initial shipping and handling charges are not refundable for international shipments.

 

 

 

 

Resurrection: PO Box 921, Corona del Mar, CA 92625